Close . Get a cotton stick put a bit of alcohol on it. Please send an email service@zoloaudio.com provide them with order details, serial number and all troubleshooting steps you have taken to help expedite your ticket. C. Use the cotton stick but gently rub/clean the gold filter mesh. Both Earbuds connect and are recognized, there is just no sound playing at all on the left side. Bluetooth connection (Device) Enter pairing mode when earbuds are switched on. Clean with a qtip dipped in rubbimg alcohol, wipe and repeat…in some cases you can do what earpods users do and suck put the gunk with your mouth…look up how they clean them and you will see that’s the most effective way to get earpods cleaned. 28 Hours 28 Hours. Can you offer any suggestions as to fix? I’m so sad because audio quality in this thing is so good yet mediocre volume on the right. Both earbuds Both earbuds. Could be oil they use in manufacturing when they cut them to size and fit them. 2.Place the earbuds back to the charging case properly and taking them out again. If this not works, I am afraid there might be something inside the filter. 1. Tried the repairing but no luck. Any ideas? is successful (the right earbud is connected to the left earbud). They sound great, they feel great, and with such high fidelity sound, they are built to inspire. @Gabriel_Casillas Seeing that your problem was resolved, I did a second clean up and the right audio seems to be working back to normal again. 2. I have tried resetting both earbuds several times but nothing worked. I also tried contacting your support team via email 2 days ago. How can I adjust Liberty Air 2's volume via the earbuds? @AnkerSupport I tried cleaning the buds as what you suggested. Pair your device with Liberty Air 2. For more information, visit soundcore.com (https://www.soundcore.com/products/variant/liberty-air/A3902011) If you are still having issues after a reset and/or fresh pairing of the earbuds I would suggest you reach out to service@zoloaudio.com with your purchase date/location, serial and troubleshooting steps taken for your issue. Being the weekend and Anker like many companies are off on the weekend, but rest assured they will get back to you asap. Wir enthüllen unsere exklusiven Liberty Air 2 Pro! Can you take them apart to get to the driver area? Jetzt Kaufen. Technologie und 360° Rundum-Sound. I’vefound that the right earbud is significant software than the left. Hopefully the issue with the volume on the right bud can be sorted so I can get back to enjoying the product. Don’t forget, when you do sports the liberty+ will get in contact with your sweat - so cleaning them once in a while won’t hurt them. @lance5 I’m also experiencing the same problem just now. It makes me feel like there’s actually some hardware (or hopefully software) defect on your product’s audio. I have seen many people with this problem, but cant find a solution anywhere. Specifications Specifications are subject to change without notice. Only Soundcore Liberty Air 2-L appears. Liberty Air 2. I still cannot fix this with a cotton bud, not without damaging the gold filter plate. 4. Click on the Custom Command button in the lower right corner to enter the Custom Command page. i am sorry for the long waiting, we planned to have some stock in the mid of January, however, we noticed there were many customers saying they had the one side problem. 4 comments. 3. The problem is that the left side will not sync with my pc/phone or make sound when it does connect. I've had similar issues. B. I tried resetting, reconnecting, doing both etc. So yeah, make sure to clean the mesh properly. The Anker SoundCore Liberty Air truly wireless in-ears are very versatile for everyday casual use. Tried all the repairing steps that has been mentioned with of no results. Right earpiece has lower volume and it’s starting to become annoying. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. 100% Upvoted. No luck with either. It doesn’t overhype the EQ and distort what I’m hearing. 3. 5. Do the ear buds have volume and music control on them or do you have to use your phone? I know I haven’t had issues with mine, fingers crossed it stays that way, Powered by Discourse, best viewed with JavaScript enabled, Zolo Liberty+ Issue - Lower volume on right bud, Put earbuds back into the charging case and then remove, Select Liberty+ within your Bluetooth menu. 5. Flare 2. Turn On / Off 1. I have to same issue pop up today. 2. Buy Soundcore Liberty Air True Wireless Earphones with Charging Case, Bluetooth 5, 20 Hour Playtime, Touch Control Earbuds, Graphene Enhanced Sound, Noise Cancelling Microphones and Secure Fit (Black): Earbud Headphones - Amazon.com FREE DELIVERY possible on eligible purchases I tend to use just the left earbud about 80% of the time, while the right earbud stays in the charging case. @theroninhunter Critical listeners will appreciate their good audio reproduction for in-ears. Turn on the Bluetooth on your device and find “Soundcore Liberty Air” to pair them. @ndalby Thanks for your response. How can I adjust Liberty Air 2's volume via the earbuds? Posted by 1 year ago. Find out how Soundcore and our partners are helping music artists. Soundcore is Anker's audio brand, our signature sound is loved by 10 million+ people around the world. Sorry for the issues everyone is having, trust in Anker and they will make it right. share. Are there any fixes I could try? Customize the settings according to your preferences; choose to double-click or hold for 1s to control volume up/volume down, then use the settings to adjust the volume. Go to the Apple App Store or Google Play to download the Soundcore App. report. 1.Open the Bluetooth list on your mobile device and delete “Soundcore Liberty Neo”. Charge for 10 minutes, listen for 1.2 hours Charge for 10 minutes, listen for 1.2 hours. Watch Liberty Air 2 Pro be revealed! I’ve had the Soundcore Liberty 2 earbuds for about 4 months and never had any issues until now. Still no luck. If not helps, feel free to contact support@anker.com with your serial number and order number. I used the buds 2 days ago and they were fine. User’s ears? hide. Click on the Custom Command button in the lower right corner to enter the Custom Command page. 4. Soundcore liberty air suddenly sounding way quieter. Has anyone had this issue before? LEARN MORE. Once the LED indicator on right earbud flashes white, go to the Bluetooth® pairing list on your device and select “Soundcore Liberty Air”. Liberty 2 Pro Soundcore has combined a dynamic driver with a balanced armature driver to give users the best bass, mids, and highs possible in a set of truly wireless earbuds. I had the same problem with lower volume on the right ear bud and figured out that it was due to moisture build up on the driver try to either wick away the moisture or displacing it with isopropyl alcohol and a cotton swab. 5. I am also affected with the same ear bud, tried the troubleshooting steps and cotton bud cleaning with no luck. I have recently bought a pair of Soundcore liberty air headphones, and they have been working amazing, until a few days ago. Livestream mitverfolgen. This video shows how to fix and reset your SoundCore Liberty Air in case the left earbud is not working. Right side still has lower volume than normal. Rather disappointing this has happened so soon. I tried both pairing with new devices and cleaning them. Soundcore Liberty Neo Earbud status indicator Flashing red (once every minute) Low battery Steady white Charging Off Fully charged To preserve battery lifespan, fully charge at least once every 45 days. Still no response. Specifications Specifications are subject to change without notice. 12 comments. Press question mark to learn the rest of the keyboard shortcuts. If the reset was successful, a white light will flash quickly on the right earbud while the light on the left earbud will flash slowly(breathing-like). Soundcore liberty air suddenly sounding way quieter. Cookies help us deliver our Services. 5. Diamond-enhanced sound via diamond-inspired drivers, crystal-clear calls Diamond-enhanced sound via diamond-inspired drivers, crystal-clear calls. 4.Go to the Bluetooth menu on your device and select “Zolo Liberty+”. Has anyone had this issue before? But anyway, glad that my product is working well again. Open the Soundcore App and connect with Liberty Air 2. hide. Are there any fixes I could try? Soundcore Liberty Air 2 Pro are an unreal combination of convenience and audio quality. By using our Services or clicking I agree, you agree to our use of cookies. I'vefound that the right earbud is significant software than the left. Once the LED indicator on right earbud flashes white, go to the BluetoothÂŽ pairing list on your device and select â Soundcore Liberty Airâ . WATCH NOW. Put a song on and set the volume to max. This thread is archived. The problem still persists. It does not appear on my phone on Bluetooth so I can not pair my phone with it. 2.Take the earbuds out of the charging case, press and hold the multi-function button on both earbuds for 5 seconds until the LED indicator flashes pink, release the button when the LED indicator turns off. I recently purchased a pair of Soundcore Liberty Air 2 earbuds and they have been working fine but today the right earbud has stopped working. They are portable and isolate a good amount of ambient noise, making them a good choice for commuting and at the office. I don’t think this relates to the audio being sent from the Bluetooth device, as even the “beep” when the buds are turned on is significant softer on the right one. (ear wax). @tombaito @lance5 There is some troubleshooting that we can try: 1.Please adjust volume down(-) button first and then press the volume up(+) on your phone. 2. Contacted support. It would also be good to try them against another device to rule out issues, even though you don’t believe it is the primary cause. Archived. Soundcore Liberty Air Reset the earbuds if you can only hear sound on one side: 1. report. New comments … Remove both earbuds from the charging case and place them near each other. The main reason we found that the earbuds filter was filled out of some kind of oil stucking the filter to cut down the sound. They should have been cleaned afterwards but could easily have been an oversight by someone rushing to get them cut and processed. 5. I’vefound that the right earbud is significant software than the left. After just about a month of having them, i’ve now experiencing a problem with my (until now excellent) Zolo Liberty+ wireless earbuds. Half the price of Anker's Soundcore Liberty Air 2 with similar features, the Soundcore Life P2 earbuds are a good value option. Liberty 2 Pro Soundcore has combined a dynamic driver with a balanced armature driver to give users the best bass, mids, and highs possible in a set of truly wireless earbuds. Remove them from your bluetooth paired devices list and pair them again. Pair your device with Liberty Air 2. Actually had this issue pop up today for me as well. I've had these for about 3 months now and the sound even at Max volume is quiet. share. A. Connect the liberty+. 1. Glad they figured out the problem though, hopefully it doesn’t effect all of them and just a handful. Therefore, we have got some defective items back for further investigation and found out the root cause. Anker should look into this immediately…. I've had these for about 3 months now and the sound even at Max volume is quiet. Can the buds be “reset” in anyway (the little documentation is also one downside)? Support for Artists. I don’t t… After just about a month of having them, i’ve now experiencing a problem with my (until now excellent) Zolo Liberty+ wireless earbuds. save. @tombaito @Gabriel_Casillas How did you guys clean your earbuds out? I’m pretty sure this has nothing to do with filter blockage at all. It’s not the driver getting dirty it’s the metal mesh safety screen gets clogged with ear wax or other debris. 100% Upvoted. @ndalby I tried to reset the product as well as switch to various device. Click Here to Visit Our All-New Website with Free Shipping to Even More Countries Sign In Hi @lance5 , have you tried completing a reset of the buds and/or fresh pairing of the buds with your device as a troubleshooting option? 3.Double tap both earbuds simultaneously. The earbuds switch on automatically when taken out of the charging case. Go to the Apple App Store or Google Play to download the Soundcore App. “The main reason we found that the earbuds filter was filled out of some kind of oil stucking the filter to cut down the sound.”, Very odd…“oil” from where I wonder? Check out our true-wireless earbuds including Liberty 2 Pro and Liberty Air 2. We are now changing the structure of the filter inside now, it may takes 4 weeks, is that okay you give us more time to get an upgraded version? Seems that I wasn’t able to properly clean it the first time. Try re-pairing them with you device. Hi there people I have used my Soundcore Life P2 wireless earbuds for a few weeks now, but today, after a short break where they rested in the charging case, the left earbud wont play a sound anymore. The Soundcore Liberty Air 2 Pro is a must have. I have had the issues and this morning received the following response. My liberty+ also started to give me the same problem 2. Open the Soundcore App and connect with Liberty Air 2. save. For more information, visit soundcore.com (https://www.soundcore.com/products/variant/liberty-air/A3902011) Kabelloser Bluetooth-Lautsprecher mit PartyCast . Expertly Tuned Graphene Drivers: As graphene's earliest pioneers, we have used our experience to create a new driver for Liberty Neo that takes full advantage of the material's remarkable properties. So I did that and it works until I put them back into the case and then when I take them back out they go back to being quiet, New comments cannot be posted and votes cannot be cast, Looks like you're using new Reddit on an old browser. – Learn about Anker - Soundcore Liberty Air True Wireless In-Ear Headphones - Black with 6 Answers – Best Buy Please try with a new device. 7 Hours 7 Hours. That seemed to solve the issue for me. For me, they’ve already proven indispensable.This product accurately represents the audio. This weekend I wanted to use both earbuds at the same time but the right earbud wouldn’t connect to my phone. This thread is archived. Just check with your finger, if the gold filter mesh is a bit sticky, if that’s the case. I received mine before Christmas so it’s not even a full month yet. Haven’t used them for any sports and the filters are clean.
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